Product Technical Services
Quality Assurance
The company has an independent customer service department. All types of diesel generator sets provided by our company can enjoy warranty within the warranty period. All failures caused by manufacturing defects of the generator sets will be repaired by our company. The unit's vulnerable parts, daily consumable parts, human error operation, and damage caused by negligent maintenance are not within the scope of this quality assurance.
Pre-sales service
Free pre-sales service of load capacity analysis, model selection, technical consultation, and assistance in user room layout, equipment installation, and environmental protection design planning.
In-sale service
In order to enable users to correctly master the operation, use and maintenance of various types of generator sets, our company specially provides users with free on-site or in-house training courses for different types of generator sets.
After-sales service
The company attaches great importance to after-sales support, establishes computer archives for users, provides tracking services, and conducts regular inspections. The maintenance center has a rapid response management system. After receiving a service request, it responds within 24 hours and rushes to the equipment site with the fastest transportation to deal with the fault.
Specialized field of steel wire ropes
24/7 before-sales and after-sales services
Comprehensive technical support